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“We break our neck to deliver the product on the same day”

Below are the list of shipping services:

PRIVACY POLICY

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.

When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.
Provide us with feedback on our products or services

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products
  • To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?
We do not use cookies for tracking purposes
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.that make your site experience more efficient and may not function properly.

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links
We do not include or offer third-party products or services on our website.

Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:

  • Remarketing with Google AdSense
  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

  • On our Privacy Policy Page

Can change your personal information:

  • By emailing us
  • By logging in to your account

How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?
We do not specifically market to children under the age of 13 years old.

Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

  • Within 7 business days

We will notify the users via in-site notification

  • Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  •  Send information, respond to inquiries, and/or other requests or questions
  •  Process orders and to send information and updates pertaining to orders.
  •  Send you additional information related to your product and/or service
  • Market to our mailing list or continue to send emails to our clients after the original  transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

RETURN & REFUND POLICY

We want you to have pleasant shopping experiences with us, with SaufAsia, we provide return, refund and exchange warranty subject to the following terms and conditions.

How do I return product purchased?

  1. Return at the outlet purchased

Simply head to the buying outlet, bring the original receipt and product in the original condition, then get the return. All within 7 days of purchase.

  1. Return by mail

Go to contact us and please provide the following details:

  • Your name
  • Email address
  • Your object – eg: Return request, Damage item received etc.
  • Your message. Consist of : contact number, order ID, item SKU, reason for exchange or return, please attach clear images of the defect for our verification & authorisation.

The item(s) must be returned to our returns address within 14 calendar days upon receiving the item(s).

Sauf Asia Network
No 23-2, Jalan Lengkuas, B16/B,
Ken Rimba 40200, Shah Alam
Selangor. Malaysia.

You are responsible for all goods sent until they arrive at our warehouse, and agree to assume the costs associated with returning your purchased item(s) to us. Please ensure to package the goods well to prevent damage. We strongly recommend that you use a reliable courier service with parcel tracking services.

Should you have any further enquiries, please feel free to contact Customer Service at sales@saufasia.com

Exchange or refund
We strictly adhere to product quality and effectiveness of our service. In the event of following happens, we accept exchange and / or refund items.

1. Items damage in transit

Damage to goods in transit can occur. We urge buyer to perform below steps upon receiving parcel:

i. Inspect parcel & item inside
ii. If damage/torn. take picture
iii. Email us within 24 hours
iv. Received return validation & return number
v. Courier to us

  • We will replace with the same item purchased.
  • If no similar stock available, we will refund item cost and be responsible for all delivery cost of the entire exchange process

2. Items purchased are not received

  • Please refer our shipping & delivery
  • We will replace with same item purchased
  • If no similar stock available, we will refund item cost and be responsible for all delivery cost of the entire process.

Return and exchange of items
We accept return of products with below conditions:
1. Purchased size does not fit
• Item must be refund within 14 calendar days upon receiving the item.
• Items return must in saleable condition (in original packaging and including all warranty cards, manuals and accessories)
• Items returned for exchange must be in their original condition, especially the packaging and the carton box. All items will be inspected once return and any item in unsuitable condition will be sent back to buyer. Unauthorized returns may be refused or disregarded.
• Any used, modified, scratches or damages caused by buyer careless will not be accepted.
• We allow one (1) time return only.
• New exchanged size (subject to stock availability) will be delivered to buyer upon receiving payment of shipping cost.

2. Wrong item delivered
• Please refer items damage in transit
• Items return must in saleable condition (in original packaging and including all warranty cards, manuals and accessories)
• Items returned for exchange must be in their original condition, especially the packaging and the carton box. All items will be inspected once return.
• We will replace with same item purchased
• If no similar stock available, we will refund item cost and be responsible for all delivery cost of the entire exchange process.

Order cancellation
In a way to provide pleasure shopping experience, we allow cancellation of order subject to following conditions:
• Item purchased is not yet processed and dispatch.
• We will deduct 5% admin fee when the refund is made

An exclusion
Please take note that below situations are not considered as manufacturing defects:
• Slight colour difference. We have done our best to display as accurately as possible the items colours shown on our website. However, the colours buyer saw will depend on the monitor display and other settings, we do not guarantee that your monitor’s display will be exactly accurate.
• Minor stains and scratches
• The defect caused by customer’s careless handling after delivered.

Refund
Refund will be granted according to following conditions:
• The refund is subject to approval after quality inspection has been carried out on returned items.
• Please allow seven (7) working days for inspection and refund process.
• Refund will be paid through online banking transaction
• Only full / complete refund granted for items paid by offline payment method. (ATM transfer, online banking or counter banking)
• Due to additional service charges occur at online payment method like credit card, Paypal or easy payment scheme, we could only warrant a partial refund (after deductions of related services charges).